VPN Connection

Getting Started With Your VPN

Jul 13, 2026 38 views

Getting Started With Your VPN

This guide walks you through purchasing a VPN plan, retrieving your WireGuard configuration, and connecting your devices.

What You're Getting

Your VPN service is powered by WireGuard, a modern, fast, and lightweight VPN protocol. When you purchase a plan, our system automatically provisions a personal WireGuard peer for you through WGEasy, our VPN management panel. You'll receive a unique configuration file (or QR code) that lets you connect securely from your devices.

Step 1: Purchase a Plan

  1. Go to our store and choose the VPN plan that fits your needs (data allowance, number of devices, server location, etc.).

  2. Add the plan to your cart and proceed to checkout.

  3. Create an account or log in if you already have one.

  4. Complete payment using one of our supported payment methods.

  5. Once payment is confirmed, your order will show as Active in your Paymenter client area.

Note: Provisioning is automatic. Most accounts are ready within a minute or two of payment confirmation. If your service doesn't activate after 10 minutes, see Troubleshooting below.

Step 2: Access Your VPN Configuration

  1. Log in to your client area (Paymenter).

  2. Go to Services and select your active VPN subscription.

  3. Click Manage to open your service details.

  4. You'll find your connection info here, delivered one of two ways depending on your plan:

    • QR Code — scan this directly with the WireGuard mobile app.

    • Config File (.conf) — download this for use on desktop or router clients.

Keep this configuration private. It is unique to your account and grants access to your VPN connection.

Step 3: Install WireGuard on Your Device

Download the official WireGuard app for your platform:

  • Windows / macOS / Linux: wireguard.com/install

  • iOS: Search "WireGuard" on the App Store

  • Android: Search "WireGuard" on the Google Play Store

Connecting on Mobile (iOS/Android)

  1. Open the WireGuard app.

  2. Tap + to add a new tunnel.

  3. Choose Scan from QR code.

  4. Scan the QR code shown in your client area.

  5. Tap the toggle to activate the connection.

Connecting on Desktop (Windows/macOS/Linux)

  1. Open the WireGuard app.

  2. Click Import tunnel(s) from file.

  3. Select the .conf file you downloaded from your client area.

  4. Click Activate to connect.

Connecting on a Router

If your router supports WireGuard natively (e.g., certain OpenWrt or ASUS-Merlin builds), open the .conf file in a text editor and copy the relevant fields (PrivateKey, Address, PublicKey, Endpoint, AllowedIPs) into your router's WireGuard configuration page.

Step 4: Verify Your Connection

Once connected, confirm everything is working:

  1. Visit a site like whatismyipaddress.com — your IP should now show the VPN server's location, not your own.

  2. Check that the WireGuard app shows an active handshake and increasing data transfer under your tunnel's status.

Managing Your Subscription

From your Paymenter client area you can:

  • View usage — see data consumed against your plan's allowance (if applicable).

  • Renew or upgrade — change plans or extend your subscription.

  • Regenerate config — if you believe your key has been compromised, regenerate a new configuration from the service management page. This invalidates the old config immediately.

  • Cancel — manage auto-renewal or cancel your subscription from Services > Manage > Actions.

Troubleshooting

My service shows "Pending" after payment Refresh the page after a minute. If it's still pending after 10 minutes, open a support ticket with your order ID.

WireGuard won't connect / no handshake

  • Confirm your device has an active internet connection.

  • Check that no firewall is blocking outbound UDP traffic (WireGuard typically uses UDP port 51820).

  • Try toggling the tunnel off and on again.

  • Regenerate your config from the client area in case the original was corrupted during download.

Connected, but no internet access

  • Some networks block VPN traffic. Try switching from Wi-Fi to mobile data (or vice versa) to test.

  • Ensure AllowedIPs in your config is set to 0.0.0.0/0, ::/0 if you intend to route all traffic through the VPN.

Slow speeds

  • Try a server location closer to your physical location, if your plan supports multiple locations.

  • Disconnect other active tunnels/devices using the same config simultaneously, as this can throttle performance depending on your plan.

I lost my config file Log back into your client area — your QR code and .conf file are always available under Services > Manage, and can be re-downloaded or regenerated at any time.

Need More Help?

If you're still having trouble, open a support ticket through your client area with the following details so we can help quickly:

  • Your order ID

  • Device and operating system

  • A description of the issue (including any error messages)

Last updated: July 2026