VPS Server

Getting Started With Your VPS

Jul 13, 2026 37 views

Getting Started With Your VPS

This guide walks you through purchasing a VPS plan, accessing your virtual machine through Proxmox, and getting it set up.

What You're Getting

Your VPS runs on Proxmox VE, an enterprise-grade virtualization platform. When you purchase a plan, our system automatically provisions a dedicated virtual machine for you with your chosen operating system, resources, and network configuration. Basic power controls and console access are available directly from your client area; once your VPS is running, you can also connect to it directly via SSH or RDP.

Step 1: Purchase a Plan

  1. Go to our store and choose the VPS plan that fits your needs (CPU cores, RAM, disk space, bandwidth, etc.).

  2. Select your operating system (e.g., Ubuntu, Debian, Windows Server) and server location.

  3. Add the plan to your cart and proceed to checkout.

  4. Create an account or log in if you already have one.

  5. Complete payment using one of our supported payment methods.

  6. Once payment is confirmed, your VPS will show as Active in your Paymenter client area.

Note: Provisioning is automatic. Most VPS instances are ready within a few minutes of payment confirmation. Windows-based images may take a bit longer due to larger install sizes. If your service doesn't activate after 15 minutes, see Troubleshooting below.

Step 2: Access Your VPS Details

  1. Log in to your client area (Paymenter).

  2. Go to Services and select your active VPS subscription.

  3. Click Manage to view your VPS details, including:

    • IP Address — your VPS's public IP

    • Console — an embedded console view (VNC) for direct keyboard/screen access to your VPS from the browser

    • Initial login details — your root/administrator username and password, if these were provided as part of setup (sent via your welcome email, or set via your own SSH key during provisioning)

Keep your credentials private, and change your root/admin password as soon as you're able to log in.

Note: Depending on your plan, some VPS instances are deployed with an SSH key you provide at checkout rather than a password. If you didn't set an SSH key and don't see a password in your welcome email, open a support ticket and we'll help you get access.

Step 3: Connect to Your VPS

You have two main ways to access your VPS:

Option A — Web Console (Browser-Based)

Useful for initial setup, troubleshooting boot issues, or if SSH/RDP isn't available yet.

  1. From your client area, go to Services > Manage and click Console under your VPS service.

  2. A console window will open directly in your browser, giving you keyboard/screen access to your VPS — no extra software needed.

  3. If prompted, log in using the credentials provided in your welcome email.

Option B — SSH (Linux) or RDP (Windows)

Linux (SSH):

ssh root@your-vps-ip

Enter your password when prompted, or use an SSH key if you've configured one.

Windows (RDP):

  1. Open Remote Desktop Connection (or any RDP client).

  2. Enter your VPS's IP address.

  3. Log in with the Administrator username and password provided.

Step 4: Initial Setup Recommendations

Once you're in, we recommend:

  1. Change default passwords immediately.

  2. Update the system:

    • Linux: apt update && apt upgrade -y (Debian/Ubuntu) or dnf upgrade -y (RHEL-based)

    • Windows: Run Windows Update

  3. Set up a firewall — only open the ports your applications actually need.

  4. Create a non-root user (Linux) for daily use, reserving root/sudo access for administrative tasks.

  5. Set up SSH key authentication (Linux) and disable password login for better security.

  6. Configure a hostname that matches your intended use.

Managing Your VPS

From your Paymenter client area you can:

  • Power controls — start, stop, restart, or power off your VPS.

  • Reinstall OS — wipe and reinstall a fresh operating system image if needed (this erases all data on the VPS).

  • Console access — open an embedded console for direct screen access without SSH/RDP.

  • Renew or upgrade — extend your subscription or scale up resources (CPU/RAM/disk) as needed.

  • Cancel — manage auto-renewal or cancel your subscription from Services > Manage > Actions.

Note: Some features common to Proxmox itself — such as changing your root password from the panel, managing SSH keys after provisioning, adding extra IPs, or scheduling automated backups — may not be available directly in the client area depending on your plan and configuration. If you need one of these, open a support ticket and we can assist directly.

Troubleshooting

My VPS shows "Pending" after payment Refresh the page after a few minutes. If it's still pending after 15 minutes, open a support ticket with your order ID.

Can't connect via SSH/RDP

  • Confirm the VPS is actually running — check power status in your client area.

  • Try the Proxmox web console first to verify the OS booted correctly and networking is configured inside the guest.

  • Check that you're using the correct IP address — this is listed in Manage under your service.

  • For SSH, confirm you're using port 22 unless a custom port was set. For RDP, confirm port 3389.

  • Make sure your local firewall or ISP isn't blocking outbound connections on these ports.

VPS won't boot / stuck at boot screen

  • Open the Proxmox console to view boot output directly — this usually reveals the cause (disk error, misconfigured bootloader, kernel panic).

  • If you recently changed boot order, disk, or network settings, revert the change and reboot.

  • As a last resort, use the Reinstall OS option in your client area — note this erases all data, so only use it if data loss is acceptable or you have a backup.

Forgot my root/admin password Use the Proxmox console to log in and reset it locally (passwd root on Linux), or open a support ticket if you're fully locked out.

Server is slow / resource-constrained

  • Check CPU, RAM, and disk usage from inside the VPS (htop, free -h, df -h on Linux; Task Manager on Windows).

  • Compare usage against your plan's allocated resources in your client area.

  • Consider upgrading your plan if you're consistently maxing out resources.

Lost data after a reinstall or crash If you had backups enabled, check the Backups section in your client area to restore from a recent snapshot. If not, open a support ticket — recovery may not always be possible without a backup, but we'll help where we can.

Need More Help?

If you're still having trouble, open a support ticket through your client area with the following details so we can help quickly:

  • Your order ID

  • Operating system and any recent changes made

  • A description of the issue, including any error messages or console output

Last updated: July 2026